Thank you for choosing www.artisandominoset.com to purchase our wooden dominoes. We take your satisfaction very seriously and want you to be happy with your purchase. If you are not satisfied with your order, please refer to the refund policy below.
1. Refund Request
If you are not satisfied with your wooden dominoes, you can request a refund within 14 days of receiving the item. Refund requests must be submitted within this period, otherwise they will not be processed.
2. Refund Conditions
Please ensure that your refund request meets the following conditions:
The item must be unused, undamaged, and in its original packaging and with all accessories.
Your refund request must include proof of purchase (such as an invoice or order confirmation email).
Returned items must be sent to our designated address within 14 days of initiating the return.
3. Refund Process
Submit a request: Please contact customer service via email (vineyarden@artisandominoset.com) stating your order number and the reason for the refund.
Get a return address: We will provide you with a detailed return address and further instructions after verifying your request.
Returning the item: Please follow the instructions you received to return the item. We recommend that you choose a trackable shipping method to ensure that the item arrives safely at our warehouse.
4. Refund Processing
Once we receive the returned item and confirm that it meets the refund conditions, we will process your refund within 5 business days. The refund will be returned to your original payment method.
5. Shipping Instructions
Note: Unless it is due to our fault (such as shipping error or product defect), the shipping cost of the returned item is borne by you.
6. After-sales Support
If you have any questions about refunds, please feel free to contact our customer service team at the following methods:
Email: vineyarden@artisandominoset.com
Thank you for your support of our products, we look forward to providing you with better service!